These terms and conditions apply to all purchases of goods via the e-commerce shop\u00a0at www.silkeborgstigefabrik. We recommend reading these terms and conditions thoroughly\u00a0before you shop on the website. In order to make purchases on\u00a0the website, it is required that you accept the terms and conditions.<\/p>\n
The website is owned and operated by:<\/p>\n
Silkeborg Stigefabrik A\/S
\nCVR no. 30 57 30 64
\nAdidasvej 2
\nKnudlund Industricenter
\nDK-8653 Them<\/p>\n
Telephone: +45 8684 9244
\nEmail: mail@silkeborgstigefabrik.dk
\nIf you have questions about items that are not on the page, please do not hesitate to\u00a0contact us using the above contact information.<\/p>\n
We reserve the right to change our terms and conditions without prior notice,\u00a0but the version of the terms and conditions that apply to a specific order will always\u00a0be the version that appears on the website at the time the order is issued.<\/p>\n
2.1<\/strong> You must be 18 or older to shop on our website.<\/p>\n 2.2<\/strong> All agreements for purchases through the website are made in Danish.<\/p>\n 2.3<\/strong> Once you have placed your order, you will automatically receive an order confirmation for your\u00a0order via e-mail. If you subsequently wish to receive a new copy of your\u00a0order confirmation, you can send an email to mail@silkeborgstigefabrik.dk.<\/p>\n Creating a user account is not a requirement for shopping on the website. However, we recommend\u00a0that you create an account because doing so enables you to see\u00a0your previous orders and see the status of your current orders under your user account on the website. This also makes it\u00a0easier for you when you want to shop on the website again. If you do not create a user account,\u00a0you will not be able to see your previous orders on the website.<\/p>\n 3.1<\/strong> All of the prices on the website are current prices and they are in Danish Kroner, including taxes, VAT\u00a0and duties. There is no fee for payments made on the website.<\/p>\n 3.2<\/strong> You can pay with Dankort \/ VISA-Dankort,\u00a0MasterCard,\u00a0Maestro,\u00a0VISA and\u00a0VISA Electron on our website. All payments are processed via an encrypted SSL (Secure Socket Layer)\u00a0connection in order to protect your payment information.\u00a0During the payment process, you will\u00a0be asked to enter the three-digit security code of your debit or credit card. Entering this\u00a0security code is necessary for the payment to be processed and for us to be able to maintain\u00a0a high level of security. You will find the three-digit security code on the back of your debit\/credit card.<\/p>\n 3.3<\/strong> When you pay by credit card on the website, you are protected against misuse. When you\u00a0receive your statement, you have the opportunity to refuse any charges that you\u00a0did not approve. Similarly, you are not liable for any deductible in the event that your card is\u00a0misused on a website that uses an encrypted SSL (Secure Socket Layer)\u00a0connection.<\/p>\n 3.4<\/strong> Your payment will not be charged to your debit\/credit card until we ship your\u00a0item(s) to you. If you order several items that cannot be shipped in the same shipment, we will\u00a0charge the entire amount once the last of the ordered items has shipped, or charge\u00a0the amount for each partial shipment separately as the individual partial shipments\u00a0are shipped. You will never be charged an amount greater than what you approved during the purchase.<\/p>\n 4.1<\/strong> Items ordered on the website are only delivered to addresses within Denmark. We do not\u00a0deliver to the Faroe Islands or Greenland.<\/p>\n 4.2<\/strong> Delivery is made via approved carriers in Denmark to the address you have provided\u00a0as the delivery address during the purchase. We provide free shipping if you purchase\u00a0more than 3,000 DKK excluding potential freight costs on a single order. If your order is less than\u00a03,000 DKK excluding freight, you will be charged a total of 187.50 DKK for freight regardless of the number of items\u00a0included in the order.<\/p>\n 4.3<\/strong> If you are a consumer, the risk of an ordered item being accidentally destroyed is transferred to you\u00a0when the item is handed over to you, or to a representative authorised to receive the\u00a0item on your behalf. If you did not order the product as a consumer, this risk is transferred to you\u00a0when the item leaves our warehouse and is handed over to the approved carriers in Denmark.<\/p>\n 4.4<\/strong> We always strive to deliver the items ordered as soon as possible. Our normal\u00a0delivery time is approximately 1-2 days for stock items, 14 days for ordered items, but this may\u00a0vary. The expected delivery time for a specific item is in every case specified next to the item\u00a0on the website. If you purchased several items on the same order, in most cases we will\u00a0ship all of them at the same time in order to reduce delivery costs. If one\u00a0or more of the ordered items are not in stock, the result may be a longer\u00a0delivery time, also with regard to the items we have in stock. You are always welcome\u00a0to contact us to find out the status of your order as well as the expected delivery date.<\/p>\n 4.5<\/strong> When you receive your goods, you should check to make sure that everything is as it should be. If\u00a0the packaging and\/or contents are damaged, please contact us immediately. Please also contact us if\u00a0you would like to lodge a complaint about any other faults and\/or defects in the items\u00a0delivered. Our contact information is listed at the top of these\u00a0terms and conditions.<\/p>\n 5.1<\/strong> When you shop on our website, you have, in accordance with the Sale of Goods Act, 24\u00a0months to lodge a claim with respect to any faults and\/or defects that may\u00a0be present in the delivered items. This means that you can either have the item repaired or\u00a0exchanged, or get your money back or a reduction in price, depending on the situation.<\/p>\n 5.2<\/strong> The above assumes that the claim is justified. The right to lodge a claim does not include\u00a0faults and\/or defects that arise as a result of improper use or storage of\u00a0the item or any other damaging behaviour.<\/p>\n 5.3<\/strong> If you purchased the item as a consumer you must lodge a claim within a reasonable time after you\u00a0discovered the defect and\/or fault in the item. If you lodge your claim within two months of\u00a0the defect being discovered, then the claim will be considered timely.<\/p>\n 5.4<\/strong> If you did not purchase the item as a consumer, you should lodge a claim immediately after you have, or\u00a0should have, discovered the defect and\/or fault in the item. When lodging the\u00a0claim, you must include a written description of the defect and\/or fault that you are\u00a0claiming.<\/p>\n 5.5<\/strong> When returning an item, it must be packed well so that\u00a0additional damage does not occur. In the event of a justified claim, we will refund reasonable freight costs\u00a0that you may incur in connection with shipping the returned item. You can exercise your\u00a0right to lodge a claim by shipping the defective or faulty item to our\u00a0address below along with a description of the defect and\/or fault:<\/p>\n Silkeborg Stigefabrik A\/S 6.1<\/strong> Exercising your right of cancellation<\/p>\n If you purchased the item on our website as a consumer, you have the right to cancel\u00a0a placed order, without reason, within 14 days.<\/p>\n The cancellation period with respect to all items on a single order expires 14 days after the date on which\u00a0you or a third party specified by you, though this excludes approved carriers in Denmark, is in\u00a0physical possession of the last item on the relevant order.<\/p>\n To exercise the right of cancellation, you must inform us of your decision to cancel the purchase in\u00a0an unequivocal statement (e.g. by sending a letter via post\u00a0or email). Our\u00a0contact information is:<\/p>\n Silkeborg Stigefabrik A\/S Telephone: +45 8684 9244 You may also use the standard cancellation form<\/a>, but this is not mandatory.<\/p>\n The cancellation deadline is met if you send your communication about exercising\u00a0your right of cancellation before the cancellation deadline has expired.<\/p>\n 6.2<\/strong> Effects of cancellation<\/p>\n If you exercise your right of cancellation with respect to an order, we will refund all payments received from you, including delivery costs (but excluding additional costs\u00a0due to your own choice of shipping other than the least expensive type of standard shipping\u00a0that we offer), without undue delay and in any event within 14 days from\u00a0the date, on which we were notified of your decision to cancel the purchase.\u00a0We\u00a0will process such reimbursement using the same means of payment that you used for\u00a0the original purchase unless you have explicitly requested otherwise. In any\u00a0case, you will not incur any fees as a result of the reimbursement.<\/p>\n We may withhold reimbursement until we have received the returned item, or you have\u00a0submitted documentation showing that you have returned the item, whichever occurs earliest.<\/p>\n You must return the product or deliver it to us without undue delay and within 14 days\u00a0from the date you informed us about exercising your right of cancellation. The deadline is considered\u00a0met if you return the item before 14 days have elapsed.<\/p>\n You must bear the direct cost of returning the item. The cost\u00a0is estimated to be a maximum of approximately 1000 DKK.<\/p>\n You shall only be liable for any diminished value of the goods that results from any handling other\u00a0than what is necessary to determine the item’s nature, characteristics and the way it\u00a0works.<\/p>\n If you did not purchase the item as a consumer, then return of the items is only possible by\u00a0prior written agreement and then the item is sent carriage paid to Silkeborg Stigefabrik A\/S’ address:<\/p>\n Silkeborg Stigefabrik A\/S Items can only be returned in undamaged and unused condition, and the items must be accompanied by a\u00a0delivery note that refers to the return agreement. Returned items are only credited against\u00a0deduction of our costs.<\/p>\n For standard stock items, a crediting fee is calculated as 20 percent of the invoice price, but\u00a0minimum 500 DKK, excluding VAT.<\/p>\n 8.1<\/strong> Silkeborg Stigefabrik A\/S is responsible for all personal information collected on\u00a0the website. If you have a complaint about the handling of your personal information, you are\u00a0welcome to contact us, for example, by email: mail@silkeborgstigefabrik.dk.\u00a0Alternatively you can also send your complaint to Datatilsynet [The Data Protection Agency], Borgergade 28, 5, 1300\u00a0K\u00f8benhavn K.<\/p>\n 8.2<\/strong> We do not collect any personal information about you other than that which you yourself inform us of. Under no\u00a0circumstances do we collect sensitive information about you. We collect only what is called ordinary\u00a0personal information, such as your name, your address, your email address,\u00a0telephone number and the like.<\/p>\n 8.3<\/strong> We collect and use personal information in connection with processing your\u00a0order on our website, including sending your order confirmation and ordered\u00a0items, processing payments, processing complaints, and in the event that you\u00a0exercise your right of cancellation. The debit\/credit card information you enter in\u00a0connection with the purchase is only used to process your payment and we do not store this information\u00a0afterwards.<\/p>\n 8.4<\/strong> If you create a user account on the website, we will use the personal information\u00a0that you enter in this connection and subsequently for the administration of\u00a0your user account.<\/p>\n 8.5<\/strong> If you subscribe to our newsletter, we will use the email address that you\u00a0enter in this connection to send you the newsletter.<\/p>\n 8.6<\/strong> Your information will not be disclosed to third parties.<\/p>\n 8.7<\/strong> The security of your personal information is important to us and we strive for the best possible\u00a0protection of both the quality and integrity of this information.<\/p>\n 8.8<\/strong> You have the right to inspect the information we have stored about you at any time. You are\u00a0also entitled to object to the collection and the further\u00a0processing of your personal information, as well as to the correction of the information that we\u00a0store about you if this information is incorrect.<\/p>\n 8.9<\/strong> When we no longer need to process your information to achieve one or\u00a0more of the objectives stated above, we will delete the information. However, the information may be\u00a0processed and held for longer in an anonymous form.<\/p>\n 8.10<\/strong> We use cookies on the website. Please refer to our cookie policy,\u00a0which you can find here<\/a>.<\/p>\n 9.1<\/strong> If you shopped with us as a consumer, you can complain about an item purchased from us to\u00a0Konkurrence- og Forbrugerstyrelsens Center for Klagel\u00f8sning [the Competition and Consumer Authority\\s Centre for Complaint Resolution], Carl Jacobsens Vej 35,\u00a02500 Valby. You can submit your complaint to the Complaint Resolution Centre via www.forbrug.dk.<\/p>\n 9.2<\/strong> The European Commission’s online complaint portal can also be used when submitting a complaint. Complaints\u00a0are submitted here – http:\/\/ec.europa.eu\/odr. When submitting a complaint you will need to enter our email address:\u00a0mail@silkeborgstigefabrik.dk.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" General Terms and Conditions 1\u00a0Terms and conditions for purchases on the website These terms and conditions apply to all purchases of goods via the e-commerce shop\u00a0at www.silkeborgstigefabrik. We recommend reading these terms and conditions thoroughly\u00a0before you shop on the website. In order to make purchases on\u00a0the website, it is required that you accept the terms and conditions. The website is Read the Rest…<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-99","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/silkeborgstigefabrik.dk\/en\/wp-json\/wp\/v2\/pages\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silkeborgstigefabrik.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/silkeborgstigefabrik.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/silkeborgstigefabrik.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silkeborgstigefabrik.dk\/en\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":2,"href":"https:\/\/silkeborgstigefabrik.dk\/en\/wp-json\/wp\/v2\/pages\/99\/revisions"}],"predecessor-version":[{"id":101,"href":"https:\/\/silkeborgstigefabrik.dk\/en\/wp-json\/wp\/v2\/pages\/99\/revisions\/101"}],"wp:attachment":[{"href":"https:\/\/silkeborgstigefabrik.dk\/en\/wp-json\/wp\/v2\/media?parent=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}3 Prices and payment<\/h4>\n
4 Delivery<\/h4>\n
5 Complaints<\/h4>\n
\nAdidasvej 2
\nKnudlund Industricenter
\nDK-8653 Them<\/p>\n6 Right of cancellation for consumer purchases<\/h4>\n
\nAdidasvej 2
\nKnudlund Industricenter
\nDK-8653 Them<\/p>\n
\nEmail: mail@silkeborgstigefabrik.dk<\/p>\n7 Returning items not acquired as a consumer purchase<\/h4>\n
\nAdidasvej 2
\nKnudlund Industricenter
\nDK-8653 Them<\/p>\n8 Privacy Policy<\/h4>\n
9 Information regarding lodging a complaint<\/h4>\n